Troubleshooting
Buffering is almost always fixable, and the cause is usually one of a handful of things — some tied to your streaming device, some to your network. Work through these in order before assuming it's a provider-wide problem.
Run a speed test on the same network your streaming device uses — 20 Mbps or more is the safe baseline for smooth 4K.
A wired connection removes the most common source of buffering: Wi-Fi interference and signal drop.
A simple restart clears memory leaks and stale DNS entries that build up over days of uptime.
If your player app supports multiple servers, pick one physically closer to you for lower latency.
Dropping from 4K to FHD during peak hours can eliminate buffering while your connection is under load.
Outdated apps are a common cause of playback issues — check for updates before troubleshooting further.
Note the channel, time, and device when reporting an issue — it helps support pinpoint whether it is local or server-side.
Still buffering after all seven? Reach out to support and we'll help diagnose it directly.